FAQ

Who are you?

Kharakapas is an upcoming clothing brand nestled in the old lanes of Gurgaon. We firmly believe in sustainable fashion practices and fair trade means. Handcrafted from the purest varieties of cotton, our designs are an ode to minimalist sensibilities that are handmade in India but have an uninhibited spirit of style for a global appeal.

What are the modes of shopping and payment you use?

We accept Visa, Mastercard, Amex, Discover, PayPal and Bank transfer for online orders.

If you like something online but do not use online modes of payment, we also accept direct bank transfers.

Please remember to add a shipping fee of Rs.150 when you’re making a direct bank transfer. Once you’ve made the payment, send us a receipt with your order, address and contact details, and we’ll process your order.

Do you retail through physical stores?

We have two retail stores one in Delhi and one in Gurugram

Khan Market

Khara Kapas HQ

Address: 18, New Colony Rd, New Colony, Sector 7, Gurugram, Haryana 122001

 

LANDMARK - Lady Fatima school and Chiranjeevi hospital.

You will also find us on google maps:)

Domestic

• Aashni & Co 
• Aza
• Elahe Urban
• Ikkivi
• Nete 
• Nykaa Fashion
• Ogaan 
• Pernia's Pop-Up Shop
• Tata Cliq 
• Loom and Things
• India's Pop-Up
• Good Life Goa
• Ensemble
• Amala Earth
• N-List
• Sverve
• Shuffling Suitcase
• Anoym
• Vanity 365
• Cult Modern

International

• Canvas & Weaves, Singapore
• Only Ethikal, Dubai
• Market Clothing, Canada 
• Bhoomi, Paris
• Omi Na Na, London
• IndigOZ, Australia
• Studio 9, Mauritius
• Ginger Lily, Malaysia
• Marigold Row, USA

We actively participate in exhibitions across the country to tap the right kind of audience. 

Our workshop in Gurgaon is extended into a small showcasing unit. 

What is your return & exchange policy?

We hand-make every piece to suit your need, however if you feel that the garment doesn’t fit well, we’d request you to ship us your piece back with a small note stating alteration requirements and correct measurements.

Alternatively, you can exchange the piece with a store credit of the same value by shipping it back to us, but we’d appreciate a feedback and reason for the same.

To avail either of these options, the garment should be intact with all the tags and labels. All the returns should be initiated within 1 week of receiving the garment.

For  products ordered from our 'Sample Sale' section. please note that the product is one of a kind and shall not be customized, exchanged or returned at any stage. Therefore, we request you to go through the measurements chart carefully.

Exchanges and returns will not be accepted for any customized order. A product is eligible for exchange/return only if it is a standard product.

Return requests received beyond 1 week shall not be entertained. 

*We don’t provide a return refund unless the piece is found defected from our end.*

What are your shipping charges?

We ship in India as well as internationally with reliable courier partners. The prices vary according to the size of the package.

India: Rs.150 & above.

International: Rs. 500 & above. (varies with shipping zones)

Please check for the shipping price on the item you want to purchase. We have no control over delays related with customs and custom charges. They vary from one country to another.  

How soon will my order reach me?

Since we only work on a made-to-order model, please understand that we don't keep inventory and your order will be made from scratch which can take anywhere between 10-14 working days, with an additional shipping time of about 3-4 days for domestic orders and 5-6 days for international orders.

What if I like a piece that is out of stock now?

If a design you like is out of stock, it is because we don’t have that fabric anymore. If you like the style and are okay to go with a different fabric from our webshop, we’d willingly customize it for you! :)

Are duties charged on international orders?

We have no control over duty charges. usually for smaller order there are no duty fee charged to the customer. But any duty charges are local to the law of the buyers country. These if charged have to be borne by the buyer.

How do I know you’ve shipped my order?

Tracking details are mailed to you after we ship your order.

Do you customize clothes? If yes, is it charged extra?

Yes, we customize for a perfect fit.
We don’t charge anything extra for basic length alterations or minor alterations, however if the piece requires to be entirely customized, the customization charges vary between 5%-25% of the MRP of the product depending on the amount of customization.

What is the procedure for getting clothes customized?

While placing an order, we have a notes section at the checkout page where you can mention your customization details.

How to send a gift voucher?

If you want to send a Khara Kapas gift voucher to your loved ones, just make a bank transfer or purchase an item of the same order value and let us know in the notes section about the details of the gift card.

How do you promote sustainable and fair trade?

We believe in sustainable practice and are strong promoters of fair trade. Each of our pieces is handmade from scratch and crafted out of handloom cotton variants for supreme luxury and comfort.

From where do you source your fabrics?

We source our fabrics from weavers across the country.

How often do you come up with a new collection?

We launch a new collection every 2-3 months.

How to use a store credit voucher?

If you have a store credit voucher in exchange of a product, you can enter the same at the checkout page in the discount box. Usually these vouchers are valid for a duration of three months and can be used against an order of same or higher value.

What are your work timings and where are you located?

We are open from Monday to Saturday between 10 am to 6 pm.

For any unanswered questions,

You can write to us at hello@kharakapas.com for any queries.